Bank added hidden charges to loan

What you need to know

RBI Fair Practices Code requires all charges disclosed upfront in loan agreement and Key Fact Statement (KFS). Any charge not in KFS cannot be levied. File with RBI Ombudsman for relief.

Your rights

Full disclosure of all charges before loan disbursement

Key Fact Statement from bank

Refund of undisclosed charges levied

RBI Ombudsman complaint — free within 30 days resolution

What you should do now

Action first

Identify undisclosed charges and write to bank

List all charges that were not in your loan agreement or Key Fact Statement
Write to branch manager and grievance officer demanding reversal within 15 days

If bank does not reverse

File RBI Banking Ombudsman complaint — quickest and most effective route for this type of dispute

Acts applicable

RBI Master Directions

central

Fair Lending Practices — Penal Charges and Transparency

Where to complain

RBI Banking Ombudsman

Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.