Refund refused by seller or platform

What you need to know

Under Consumer Protection Act 2019, seller must refund for defective products or services not as promised. File in Consumer Forum — no lawyer needed for claims up to ₹50 lakh.

Your rights

Full refund for defective or undelivered product/service

Replacement or free repair

Compensation for mental harassment

Consumer Forum complaint without a lawyer

What you should do now

Action first

Use platform's refund process first

Raise refund/return request through app or website
Note complaint ticket number
Escalate to platform's grievance officer if first-level refuses

If still refused

File complaint on e-jagriti.gov.in — no lawyer needed
Or call National Consumer Helpline 1800-11-4000

Acts applicable

Consumer Protection Act 2019

central

Section 2(47) — Unfair trade practice, Section 35 — Filing complaint

Where to complain

National Consumer Helpline 1800-11-4000 Consumer Complaint — e-Jagriti Portal

Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.