C002🛒 Consumer & ShoppingReply draft
Product delivered damaged or wrong item
What you need to know
Delivery of damaged or wrong product is deficiency in service. Seller liable to replace, repair, or refund. File with National Consumer Helpline or directly in Consumer Forum.
Your rights
1
Replacement of damaged or wrong product
2
Full refund if replacement not possible
3
Return at seller's cost
4
Compensation for inconvenience
What you should do now
Action first1
Document and raise return request
- Take unboxing video showing damaged or wrong item — this is your strongest proof
- Raise return request on platform immediately with photos and video
2
If platform refuses
- File Consumer Forum complaint on e-jagriti.gov.in with unboxing video as evidence
- Platforms almost always settle when unboxing video exists
Acts applicable
Consumer Protection Act 2019
centralDeficiency in service — Section 2(10)
Consumer Protection E-Commerce Rules 2020
centralReturn and refund obligations
Where to complain
Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.