C004🛒 Consumer & ShoppingReply draft
Warranty claim rejected without reason
What you need to know
Seller/manufacturer cannot reject warranty claim without valid documented reason. Warranty is a legal commitment. Unjustified rejection is unfair trade practice under Consumer Protection Act.
Your rights
1
Warranty service as per warranty card terms
2
Written reason if warranty rejected
3
Consumer Forum complaint for unjustified rejection
4
Refund or replacement if warranty cannot be fulfilled
What you should do now
Action first1
Get rejection reason in writing and escalate within company
- Ask service centre to give written reason for warranty rejection
- Email the company's customer care head / grievance officer with purchase invoice and warranty card
2
If still refused
- File Consumer Forum complaint — unjustified warranty rejection is unfair trade practice
Acts applicable
Consumer Protection Act 2019
centralUnfair trade practice and product liability
Where to complain
Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.