C006🛒 Consumer & Shopping
Telecom wrong billing or plan changed without consent
What you need to know
Under TRAI regulations, telecom operators cannot change plan without prior notice and consent. Wrong billing must be corrected and refunded. File complaint with operator and escalate to TRAI.
Your rights
1
Prior notice before plan change
2
Refund for wrongful billing
3
Escalate to TRAI if operator does not resolve
4
Port number while dispute pending
What you should do now
Action first1
Call operator and get it corrected
- Call customer care, note the reference number
- Ask specifically which plan changed and when — get written confirmation
2
If billing not corrected in 7 days
- File complaint on TRAI portal (trai.gov.in) — operators respond quickly to TRAI complaints
Acts applicable
TRAI Act 1997
centralConsumer protection regulations
Where to complain
Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.