Online shopping fraud or fake seller

What you need to know

Online shopping fraud is criminal offence under IT Act. File cybercrime complaint, contact bank for chargeback, and Consumer Forum complaint against platform for allowing fake sellers.

Your rights

File cybercrime complaint immediately

Bank chargeback within 30 days

Platform liability under E-Commerce Rules 2020

Consumer Forum complaint against platform

What you should do now

Action first

Stop and report immediately

Screenshot seller profile, listing, and all conversation
File cybercrime complaint at cybercrime.gov.in or call 1930
Initiate bank chargeback if paid by card — fastest way to recover money

If money not recovered

File Consumer Forum complaint against platform for allowing fake seller
E-commerce platforms have legal liability under E-Commerce Rules 2020

Acts applicable

IT Act 2000

central

Section 66C — Identity fraud, Section 66D — Cheating by personation

Consumer Protection E-Commerce Rules 2020

central

Seller verification liability

Where to complain

Cybercrime Portal — 1930 Helpline National Consumer Helpline 1800-11-4000 Consumer Complaint — e-Jagriti Portal

Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.