Gym or subscription service closed without refund

What you need to know

If gym or subscription service closes or fails to deliver promised services, you are entitled to pro-rata refund under Consumer Protection Act. This is unfair trade practice.

Your rights

Pro-rata refund for prepaid unused period

Consumer Forum complaint for closure without refund

Compensation for inconvenience

National Consumer Helpline complaint

What you should do now

Action first

Demand pro-rata refund in writing

Email or WhatsApp asking for refund for unused months with 15-day deadline

If refused

File Consumer Forum complaint on e-jagriti.gov.in
Also posting an honest Google review often gets faster response

Acts applicable

Consumer Protection Act 2019

central

Unfair trade practice — Section 2(47)

Where to complain

National Consumer Helpline 1800-11-4000 Consumer Complaint — e-Jagriti Portal

Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.