C010🛒 Consumer & ShoppingReply draft
Hospital overcharging or wrong bill
What you need to know
Hospital services are covered under Consumer Protection Act. Overcharging, billing for services not provided, or denying itemised bills is illegal. File with Consumer Forum and National Medical Commission.
Your rights
1
Itemised hospital bill on demand
2
Refund for services not rendered
3
Consumer Forum complaint
4
National Medical Commission complaint for malpractice
What you should do now
Action first1
Request itemised bill in writing
- Write to hospital administrator asking for itemised bill with supporting medical records
- Give 7-day deadline — hospitals are required to provide this
- Highlight specific disputed charges
2
If not resolved
- File Consumer Forum complaint
- For clinical negligence or malpractice — also file with National Medical Commission
Acts applicable
Consumer Protection Act 2019
centralMedical services as consumer service — deficiency
Where to complain
Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.