Builder keeping full amount on flat cancellation

What you need to know

Under RERA Section 11(5), builder can deduct maximum 2% cancellation charge. Deducting more is illegal.

Your rights

Refund minus maximum 2% cancellation charge only

Refund within 45 days

RERA complaint for excess deduction

Interest on delayed refund

What you should do now

Action first

Calculate and send written demand

Total paid minus 2% = refund due
Email/WhatsApp builder citing RERA Section 11(5)
Give 15-day deadline

File RERA complaint if not refunded

File on gujrera.gujarat.gov.in with payment receipts as evidence
RERA can order refund with interest

Acts applicable

Real Estate (Regulation and Development) Act 2016

central

Section 18 & Section 11(5) — Cancellation and refund

Gujarat RERA Rules 2017

gujarat

Cancellation and refund rules

Where to complain

Gujarat RERA — File Complaint Consumer Complaint — e-Jagriti Portal

Consumer complaint portal: e-jagriti.gov.in (replaced edaakhil.nic.in as of Jan 2025). Labour complaints: col.gujarat.gov.in. All links verified June 2026 via web search against official government sources.